At CaribeSerene LLC, we are dedicated to delivering exceptional travel experiences. However, we understand that travel plans can change. This Refund Policy outlines the conditions and procedures for requesting refunds.
1. General Policy
All refund requests are evaluated on a case-by-case basis. We strongly encourage clients to confirm all travel details and review trip terms carefully before making payments.
2. Non-Refundable Fees
Some fees may be non-refundable, including but not limited to:
Booking fees for specific travel packages
Payments made for non-refundable airline tickets, hotel accommodations, or other travel services
Deposits for confirmed group bookings
3. Refund Requests
To request a refund, please contact us within 30 days of your booking or cancellation date. Your request must include:
Name of the primary traveler
Booking reference number
Details and reason for the refund request
4. Processing Time
Once your refund request is received, we will review it and notify you of the outcome within 14 business days. Approved refunds will be issued to the original method of payment. The time it takes for the refund to reflect in your account may vary based on your financial institution.
5. Cancellations
If you need to cancel your trip, please refer to the cancellation terms provided at the time of booking. Cancellation fees may apply depending on the policies of the travel service providers and the timing of the cancellation.
6. Changes to Your Booking
If you wish to make changes to your travel arrangements, please contact us as early as possible. Fees may apply, and some changes may not be permitted depending on availability and provider policies.
7. Exceptions
In cases of unforeseen circumstances—such as natural disasters, political unrest, or global health emergencies—refunds or credit toward future travel may be offered at our discretion. These cases will be assessed individually.
8. Contact Us
If you have any questions or concerns about this Refund Policy, please reach out to us at:
CaribeSerene LLC
33 W Monroe St
Chicago, IL 60603
Email: info@caribeserene.com
Phone: +1 312-980-5440
We appreciate your understanding and look forward to helping you plan a memorable and seamless travel experience.