Welcome to CaribeSerene LLC! These Terms of Service govern your use of our website and services. By accessing or using our services, you agree to comply with and be bound by these terms. If you do not agree with any part of these terms, please do not use our services.
1. Acceptance of Terms
By using our website or services, you confirm that you have read, understood, and agreed to these Terms of Service.
2. Services Provided
CaribeSerene LLC offers group travel planning services to destinations across the Caribbean, including Mexico, Jamaica, and the Dominican Republic. We assist clients in organizing travel arrangements, accommodations, and curated activities based on individual and group preferences.
3. User Responsibilities
You agree to:
Provide accurate, complete, and current information when booking or communicating with us
Notify us promptly if any of your provided information changes
Ensure your travel documents (e.g., passports, visas) are valid and meet destination entry requirements
4. Payments and Fees
All payments must follow the terms provided at the time of booking. Prices and availability are subject to change without notice. We reserve the right to correct pricing errors or omissions at any time.
5. Cancellations and Refunds
Cancellations and refund requests are handled in accordance with our Refund Policy. Please review it for detailed conditions, timelines, and possible fees.
6. Third-Party Providers
We work with third-party providers (such as airlines, hotels, and tour operators) to deliver your travel experience. CaribeSerene LLC is not responsible for the performance, actions, or policies of these third parties. You are subject to their individual terms and conditions when using their services.
7. Limitation of Liability
To the maximum extent permitted by law, CaribeSerene LLC is not liable for any indirect, incidental, special, or consequential damages arising from the use of our services. Our total liability is limited to the amount you paid for the services.
8. Indemnification
You agree to indemnify and hold harmless CaribeSerene LLC, its officers, directors, employees, and affiliates from any claims, damages, losses, or expenses resulting from your use of our services or violation of these Terms of Service.
9. Changes to Terms of Service
We may update these Terms of Service at any time. Any changes will be posted on our website and become effective immediately. Continued use of our services after changes indicates your acceptance of the updated terms.
10. Governing Law
These Terms of Service are governed by and interpreted in accordance with the laws of the State of Illinois, without regard to its conflict of law rules.
11. User Rights
You have the right to:
Access, update, or correct your personal information
Request deletion of your data (subject to legal obligations)
Opt out of marketing emails by following the unsubscribe link or contacting us directly
12. Contact Us
If you have any questions or concerns about these Terms of Service, please contact us at:
CaribeSerene LLC
33 W Monroe St
Chicago, IL 60603
Email: info@caribeserene.com
Phone: +1 312-980-5440